Lousy tuesday

Bad luck on tuesday. Read on for more info. A complain letter sent to SMRT.

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Dear Sir/Mdm,

Unpleasant incident with bus-driver

Date of incident: 26th June 2007
Time of incident: 12.35 p.m
Bus involved: Bus service 61, bendy bus, license plate number TIB 1151 Z
Bus driver involved: An indian bus driver
Location: Bus stop opposite of Maju Camp

That afternoon, 12.10pm. I took bus 61, from bukit batok bus interchange to reach my desired location. Near the desired location, I wanted to alight and i pressed the bell 1 time. I was seated at the very rear of the bus then. Due to the fact that i was listening to my mp3 player, that might be a chance that i didn't hear the bell. I look at the display board to see whether the bus stopping sign was lighted up, and it did not. So i immediately went forward to the exit, and press the bell 2 more times as the bus was nearing the bus-stop. This action was done as a result of me being afraid of missing the bus stop as i was already late for my appointment.
The bus driver immediately stopped the bus. The exit doors wasn't open and the driver ask me to go forward to his seat area. He simply shouted at me loudly for pressing the bell repeatly. I tried to explain my situation but he just keep scolding non-stop. Instead, i repeatly said sorry about what had happened and explain my point on what happened. I agree that it was my fault that i did not take the initiative to listen out for bell, and i must say, this is my fault and i had apologised to the bus driver.

Despite repeatedly saying sorry to the bus driver, he simply throw his temper at me, as though i was his punching bag. His scolding includes: "saying me treating bus drivers like "dogs" and exclaiming about the status of the bus, which is 5 yrs in service, and some things were not working properly, example, the display board." It did not matter to me whether the display board is out of service or what as the company has the responsibility to make sure things get working again.

What actually angers me most is the attitude of the bus driver. Poor attitude, unprofessional in his job in settling this issue, which results in poor customer service. The good image recent bus drivers have tried to set has truly been spoiled by his way of handling things. I must say, just 1 incident like this, results in me losing faith in the customer service of SMRT. Thanks to his way of scolding, I felt humliated. After enduring the scolding, i alight the bus.

I felt that the bus driver should improve on his attitude in solving any issues, and not throw his weight and temper around, especially to this customers. He should maintain professionalism of what he is doing.

He should have nicely probe why did i press the bell a few times, and politely tell me about things involve with the issue, and maybe having the input of telling me nicely, to remove my earphones and listen out for the bell next time. Wouldn't this be better?

I hope this would not happen in my future bus ride with SMRT.

Thank You.

Regards,

Chew

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I might be childish, revengeful or what, but this action must not go unnotice. This is what i felt.



Don't think that looking like a kid or a nerd, i'm easily bullied. Step on my tail, and I'll make sure you face the wrath of the tiger inside me.

2 days pass fast. Saturday, sunday. Seems to me that i'll be suffering from monday blues every monday. I miss my civilian life. But army life brought me to a whole new world, knowledge, and a fitter body than before, so i can't say it's a bad experience either.

Saturday, wushu performace over at a old residents corner, for the celebration of "duan wu jie". Later have training over at AMK, but guess the performance make most of us tired.

Sunday went orchard with AL,JL and YD. After that, send yd home and stay at his house awhile to chat with his mum and dad. Later went home.

As usual, i'll look forward to the weekends. Hahaha...

Saturday 3/6/07

June is here. 1 more week, and it's around 10 june. Reminds me that last year, i was suppose to enlist in 9/6/06 itself. Sure brings back memories. Thinking about 9 June itself also reminds me about the NTU wushu competition.

Time sure flies...

Today, went k lunch with AL and JL...again and then went over to yd's house...again...before going to wushu at 6.30pm.

The whole day wasn't feeling good. Having a cold plus a headache. Maybe due to lack of rest of vitamin C results in the cold. Still decided to go wushu.

At least we make the effort to reach AMK before 7pm. Hope that we can continue with it no matter what.

San ren dui da, new moves were added. For the older quan like da peng quan and mei hua kun, minor errors have been pointed out...and i realise it's really hard to correct the minor errors, especially when you are shag, and you still have to think.

There's ideas on having combining ji ben and bian da together, and also ideas on having everyone learning shi zhi quan( which is a pretty long quan). Well, will see how it goes...

Decided to went home early to have a good rest after wushu training.